Knowledge Coordinator

About L.EK. Consulting:
L.E.K. Consulting is one of the premier strategy consulting firms worldwide. At L.E.K., we are passionate about helping our clients succeed with breakthrough insights that drive real impact. Our clients view us as trusted partners that help address their most pressing challenges and biggest opportunities. 

We bring together the rigor of data-driven analysis with the creativity and curiosity of a collaborative team. By hiring exceptional people and fostering a culture of ownership, inclusion, and continuous learning, we develop leaders who thrive on challenge and bring energy and optimism to every engagement. Founded in 1983, L.E.K. employs more than 2,200 professionals across five continents, and is consistently recognized as one of the industry’s best firms to work for. For more information, visit lek.com.

Overview of the Knowledge Management Function:
Knowledge Management (KM) is one of four key pillars to the Solutions Team at L.E.K. Consulting, alongside Data & Analytics, Market Insights, and Information & Research Center. The Solutions team works together to support and enable our consulting team members to generate best in class insights for our clients. Knowledge Management is critical to capturing the best of our consulting staff’s individual and collective expertise to make it available to the broader firm. KM is focused on developing and distributing insights and frameworks for our consulting team members to leverage on casework and business development, enabling consulting teams to utilize best-in-class insights, approaches, and be more efficient in their work.

The Knowledge Coordinator plays a key role in supporting the firm’s ability to deliver outstanding results for our clients. Knowledge Management (KM) is critical to capture the best of our consulting staff’s individual and collective expertise and to make it available to the broader firm. The KM Coordinator will work closely with members of the KM team as well as the sector leaders and strategy personnel to help package, develop and deliver intellectual property (IP) content, which will have a direct impact on the sales, marketing, and delivery capability of the firm.

Responsibilities:

• Coordinate across KM team and Strategy and Ops personnel to identify sector knowledge priorities and work as a team to capture and codify materials
• Identify and capture key information from case team efforts including industry insights, strategic and analytic frameworks, case examples, tools and templates
• Deliver value-added high-touch support to case teams by providing guidance to curate best in class content and equipping case teams with relevant expertise and resource recommendations
• Research and provide insights around relevant knowledge resources to answer business questions posed by case teams
• Capture and process knowledge onto our global practice areas sites on the L.E.K. intranet ensuring most recent tools, templates, insights, metadata, and knowledge assets are represented and shared; identify content gaps
• Harness the capabilities of AI to extract greater insight and value from firm knowledge assets
• Consult with case teams on best practice IP and frameworks at case start
• Help develop credentials/materials on key topics across the sector to support client development and sales & marketing efforts
• Boost awareness of KM tools and resources and help staff understand knowledge sharing expectations and policies
• Act as a champion for KM and promote continued enhancements in process, content, and IP best practices across the firm, as well as serving as a thought leader in developing content and data for AI tools
• Collaborate with other Core Services teams to collectively provide case teams with a consolidated view of our case delivery resources
• Track data and metrics around IP development and other KM activities
• Create and package content and insights in a manner consistent with L.E.K.’s standards

Qualifications:

• Bachelor’s degree required with strong academic credentials
• 1+ years of experience, ideally in the professional services environment
• Healthcare sector related experience a plus
• Interest/experience in knowledge management
• Demonstrated strategic thinker with a bias for action
• Self-starting, comfortable working autonomously while appreciating guided coaching and collaborative teaming
• Comfortable in a fast-paced environment juggling multiple priorities
• Excellent written/verbal communication, presentation, and interpersonal skills
• Ability to engage with stakeholders at all levels of the business
• Energy, enthusiasm, and drive to create a positive working relationship with the business and KM team
• Strong attention to detail
• Track record of high performance and follow-through in a global organization
• Strong proficiency in MS Office 365 suite
• Experience with KM technologies including SharePoint and AI tools is a plus

For more information and to apply, go to https://www.lek.com/join-lek/apply/apply-now  

• Candidates responding to this posting must currently possess eligibility to work in the United States
• L.E.K. Consulting is an Equal Opportunity Employer
• L.E.K. Consulting has a hybrid work model in place for our U.S. offices.
• In California, Illinois, and Massachusetts, the base salary is between $50,000 - $60,000 (USD); placement within this range will vary based on experience and skill level. L.E.K. also offers a performance bonus, profit sharing and other benefits.
• Applicants for this position must be legally authorized to work in the United States on a permanent basis without the need for employer sponsorship. Unfortunately, we are unable to consider candidates requiring sponsorship for visas, including but not limited to TN, H1-B, F-1, STEM OPT/CPT, or any other work authorization.

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