Market Insights Coordinator

Job title: Market Insights Coordinator

Location: Boston or Chicago

The position reports to the Manager of Market Insights and is responsible for supporting case teams in the coordination of all aspects of primary research, and interacts with external data collection partners to insure all tasks are conducted according to L.E.K. specifications in a quality and timely manner. The candidate secures external third-party cost estimates for inclusion in proposal submissions or sold projects. The candidate works alongside the Manager in the review of all questionnaires and study materials created by consulting staff to ensure compliance with industry best practices, and also utilizes commercial software packages to program online surveys for use in various internal L.E.K. company initiatives. The position will also provide assistance to the Director of Market Insights for special projects on an as needed basis.

Responsibilities:

• Manages relations and maintains a network of quality data collection companies and field agencies for various b2b and b2c research methods, both within and outside the US
• Recommends vendor resources, prepares and secures bid requests, and negotiates costs on behalf of consulting staff
• Facilitates communications between consulting staff and vendors regarding project specifications and timelines
• Establishes and insures quality controls for all vendor interactions and deliverables
• Monitors activities of research programs and works with case teams and vendors to troubleshoot and resolve issues
• Reviews questionnaires and other study materials developed by consulting staff, checks the accuracy of test links for online surveys and reviews soft launch data for overall integrity
• Maintains a database of vendor costs and tracks vendor invoice payments
• Administers and provides case team support for an external service used for recording and transcribing telephone consultation interviews conducted by staff
• Collects feedback from consulting staff on vendor satisfaction and prepares quarterly report cards of performances
• Supports Manager and Director of Market Insights in advancing marketing research best practices to consulting staff

 Qualifications:

• Bachelors or relevant degree
• 1-3 years industry relevant experience
• Demonstrated abilities to manage and interact with external suppliers
• Microsoft Office skills, especially Excel and PowerPoint
• Excellent written and oral communications

Candidates responding to this posting must currently possess eligibility to work in the United States

L.E.K. Consulting offers a competitive compensation and benefits package

L.E.K. Consulting is an Equal Opportunity Employer